Messages tab

The Messages tab displays recovery messages, which require an operator action before the device can resume operation. See Responding to recovery messages.

When you successfully resolve a problem, it is removed from the Messages tab. You can review it later in the Messages History tool.

If you cannot resolve a problem, include the recovery message ID number (#) and the Time that the error occurred when you report the problem to your service representative.

When the device encounters an error that suspends operation:

• The Messages tab displays this icon:

• Print Console automatically selects the Messages tab and displays one or more recovery messages, which include a recovery message ID #, Description, and Time

• If there is only one message, it is automatically selected. If there is more than one message, you must select one.

When you select a recovery message:

• If there is a help topic for the problem, a help icon appears:

• Any relevant recovery buttons (for example, Resume, Release, Media Removed) appear at the bottom of the Messages tab only when a recovery message is selected.

To increase the size of the recovery message to make it easier to read:

• Use the triangular button in the top right corner of the tab to expand the Messages tab.

  Roll window down
  Roll window up

• Configure an automatic expansion when there are messages in the tab. Do this in Tools > Preferences > Display > Auto expand messages tab.

• Increase the font size Tools > Preferences > Display > Text size.