Responding to recovery messages

When the device encounters an error that suspends operation

• The status indicator light turns yellow and starts flashing

• The status description changes to Attention!

• If you are in Mini View mode, Print Console automatically switches to the full view in Status mode.

• The Messages tab displays this icon:

• The Messages tab is automatically selected, and displays the recovery message ID #, Description, and Time.

Don't start the recovery procedure until the device is idle

Important: Do not start the recovery procedure until the device has completed all operations that it can complete (the device is in an idle state).

An error may affect the entire device or only one component of the device. If it affects the entire device, all operations are suspended until you resolve the problem. If it affects only one component:

• The media that have passed the problematic stage will continue through the device to the unloading stage.

• Media that have not yet arrived at the problematic stage will continue going through stages until they arrive at the problematic stage.

• At that point, all operations are suspended until you resolve the problem.

Follow the instructions for resolving the problem in the Messages tab

The Help icon is available if there is more detailed troubleshooting information available for the problem. Click the Help icon to access the information. The help topics may include video clips, which you can use if your workstation is equipped with media player software.

Successful recovery

If you are successful in resolving the problem:

• The status indicator light changes back to green or flashing green.

• The status description changes to Ready or Working.

• The recovery message is removed from the Messages tab. You can review it later in the Messages History tool.

• All suspended processes resume.

Unsuccessful recovery

If the recovery procedure doesn't work:

• Try the Reinitialize button.

• If reinitializing doesn't work, try the Reset button.
   

If you can't resolve the problem, contact your service representative. They need:

• The version number of the Print Console software that is running on your workstation. Find this in Help > About.

• The ID of any error messages you received and specific information about software, hardware, or network problems.

• The time that the problem occurred.