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See the Avoid problems section.
When the device encounters an error, the Messages tab provides recovery information. See Responding to recovery messages.
If the recovery procedure doesn't work:
Try the Reinitialize button.
If reinitializing doesn't work, try the Reset
button.
If you can't resolve the problem, contact your service representative. They need:
The version number of the Print Console software that is running on your workstation. Find this in Help > About.
The ID of any error messages you received and specific information about software, hardware, or network problems
The time that the problem occurred
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