Remote Support Server Daemon version 0.22
This is the readme file for the Remote Support Server Daemon, version 0.22. This daemon is designed to run on all Intel based Windows machines, including Prinergy servers, PlateMaster servers, Lotem Controllers and Allegro Workstations.
 
If you have questions, problems or if you want more information, you can contact Pieter Claerhout or Bernard Willemot.

 
Contents

 
Installing the RSS Daemon on Windows 95/98/ME systems

This is the procedure you can use to install the standalone version of the RSS Daemon. This procedure applies to Lotem Controllers, which are running Windows 95. If you are installing the RSS Daemon on a Windows NT or Windows 2000 system, the you need to follow this procedure.
  1. Create a directory called "RSSDaemon" on the root of the system drive.
     
  2. System drive being the same drive letter that the \WINNT directory is on.
     
  3. Unzip the RSSDaemon_v0.22.zip file to a temporary folder.
     
  4. Copy the contents of the RSSDaemon_v0.22.zip file to C:\RSSDaemon folder you created in step 1.
     
  5. Make a shortcut on the desktop that points to C:\RSSDaemon\RSSDaemon.exe
     
  6. Rename the shortcut on the desktop to "RSS Daemon".
The application can now be started by doubleclicking on the shortcut. As long as the RSS Daemon windows stays open on the screen, the daemon is active. You can stop the RSS Daemon by just closing the window. If you want to test if the RSS Daemon is working fine, then you can use this procedure.
 
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Removing the RSS Daemon on Windows 95/98/ME systems

This procedure tells you how to remove the RSS Daemon on Windows 95/98/ME systems. If you are removing the RSS Daemon on a Windows NT or Windows 2000 system, the you need to follow this procedure.
  1. Make sure the RSS Daemon is not running. If it's running, you can close the window to stop it.
     
  2. Remove the RSS Daemon shortcut from the desktop.
     
  3. Delete the folder C:\RSSDaemon
That's all it takes to uninstall the daemon.
 
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Installing the RSS Daemon on Windows NT/2000 systems

This is the procedure you can use to install the RSS Daemon as a Windows service. This procedure applies to Prinergy servers, PlateMaster servers and all other Windows NT or Windows 2000 based Creo products. If you are installing the RSS Daemon on a Windows 95, Windows 98 or Windows ME system, the you need to follow this procedure.
  1. Create a directory called "RSSDaemon" on the root of the C-drive.
     
  2. Unzip the RSSDaemon_v0.22.zip file to a temporary folder.
     
  3. Copy the contents of the RSSDaemon_v0.22.zip file to C:\RSSDaemon folder you created in step 1.
     
  4. Open a command prompt and navigate to the C:\RSSDaemon folder. You can start a command prompt by choosing the Run option in the start menu. Then you type in "cmd.exe" as the command. Once you are in the command prompt, you type: 
    C:\>cd /d C:\RSSDaemon
  5. Install the daemon as a Windows service. You need to supply the domain name, the user name and the password which will be used to run the service. The account you need to use for this service should be the same one as which is used to run Prinergy. For non Prinergy systems, you can should use the administrator account.
     
    If the customer is not using a domain, the syntax will look as follows: 
    C:\RSSDaemon>RSSDaemon --install .\ARAXI ARAXI
C:\RSSDaemon>RSSDaemon --install .\administrator creo
    If the customer is running Prinergy under a domain account, or is using a domain account, then the syntax looks as follows: 
    C:\RSSDaemon>RSSDaemon --install DOMAINNAME\ARAXI ARAXI
C:\RSSDaemon>RSSDaemon --install DOMAINNAME\administrator creo
  6. Once the service is installed, it will be started automatically.
If you want to test if the RSS Daemon is working fine, then you can use this procedure.
 
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Removing the RSS Daemon on Windows NT/2000 systems

This procedure tells you how to remove the RSS Daemon on Windows NT/2000 based systems. If you are removing the RSS Daemon on on a Windows 95, Windows 98 or Windows ME system, the you need to follow this procedure.
  1. Stop the RSS Daemon service. This can be done with the Services control panel or using the command line: 
    C:\RSSDaemon>net stop RSSDaemon
  2. Open a command prompt and navigate to the C:\RSSDaemon folder. You can start a command prompt by choosing the Run option in the start menu. Then you type in "cmd.exe" as the command. Once you are in the command prompt, you type: 
    C:\>cd /d C:\RSSDaemon
  3. Remote the RSS Daemon service: 
    C:\RSSDaemon>RSSDaemon --remove
  4. Delete the folder C:\RSSDaemon
If you just temporarily want to disable the RSS Daemon, you can put the service on manual using the Services control panel.
 
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Getting the basic system information

This procedure tells you how to get the basic system information which is neccesary in order to be able to add the system to RSS.
  1. Open a command prompt and navigate to the C:\RSSDaemon folder. You can start a command prompt by choosing the Run option in the start menu. Then you type in "cmd.exe" as the command. Once you are in the command prompt, you type: 
    C:\>cd /d C:\RSSDaemon
  2. Get the basic system information: 
    C:\RSSDaemon>RSSDaemon --sysinfo
This information is also shown immediately after you install the service.
 
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How to test if the RSS Daemon is alive

This is a quick procedure to test if the RSS is working properly. Make sure that you started the RSS Daemon before using this procedure. This procedure works for both the standalone and the service version of the daemon.
  1. Open a telnet session
     
  2. Connect to the server running the RSS Daemon and connect on port 6502. In a command prompt windows, you can use the following command if you want to connect to the RSS Daemon running on the machine called "STATLER": 
    C:\>telnet statler 6502
  3. If you see the following message, the RSS Daemon is working correctly: 
    +OK Remote Support Server Daemon version 0.22 (Server) ready
  4. You can close the connection by simply typing exit.
If you temporarily want to disable the RSS Daemon, you can change the startup type of the service to manual in the services control panel.
 
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Command Syntax

Showing the help for the RSSDaemon command: 
C:\RSSDaemon>RSSDaemon -h
C:\RSSDaemon>RSSDaemon -help
C:\RSSDaemon>RSSDaemon --h
C:\RSSDaemon>RSSDaemon --help
Showing the version number for the RSSDaemon command: 
C:\RSSDaemon>RSSDaemon -v
Running the RSS Daemon as a standalone application on the default port (which is port 6502): 
C:\RSSDaemon>RSSDaemon
Running the RSS Daemon as a standalone application on a specific port (port 9999 in this example): 
C:\RSSDaemon>RSSDaemon 9999
Installing the RSS Daemon as a Windows NT/2000 Service: 
C:\RSSDaemon>RSSDaemon --install .\ARAXI ARAXI
C:\RSSDaemon>RSSDaemon --install DOMAINNAME\ARAXI ARAXI
Removing the RSS Daemon service: 
C:\RSSDaemon>RSSDaemon --remove
Starting the RSS Daemon service: 
C:\RSSDaemon>net start RSSDaemon
Stopping the RSS Daemon service: 
C:\RSSDaemon>net stop RSSDaemon
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Version History

Version 0.21
  • First public install at Mercator
Version 0.22
  • Now shows the correct amount of memory
  • Install now fails on Prinergy servers if you are trying to install the daemon under a different account
  • Has an extra handler to shows the basic system information
  • Shows the basic system information after the install of the service
  • Added handler for exit
  • Changed the install option to use begin.exe instead
  • Changed from srvany.exe to begin.exe
  • Changed the display name to Remote Support Server Daemon
  • Fixed GetSysID() to return the first mac address it finds in nbtstat -a hostname
  • Fixed GetSysID() to use the hostname instead of the ip number
  • Adds .\\ to the username if not present
  • Use a real API call instead of instsrv.exe
  • Now waits until the service is stopped before removing it
  • Now doesn't rely anymore on the %ARAXIHOME% environment variable
  • Remove the color statement from the script... Was not handy anyway
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