Product

Preps

Operating system

Mac OS X version 10.4 (Tiger)

Symptoms

After you upgrade your computer to Mac OS X 10.4 and insert your existing purple dongle, Preps fails to run.

Cause

The problem can be due to any of the following compatibility restrictions.

Mac OS X 10.4 is:

• Not compatible with the purple Eve3 dongle.
• Not compatible with any releases earlier than Preps 5.1.5.
• Compatible with Preps 5.1.5 or later, and requires a blue iKey dongle

Solution

Your solution depends on whether you upgrade to Mac OS X 10.4:

• If you upgrade to Mac OS X 10.4, you must run Preps 5.1.5 or later and insert a valid iKey dongle. Upgrades and dongle exchanges can be obtained via the Kodak online store.

• If you stay with Mac OS X 10.3, you can keep your Eve3 dongle and optionally upgrade Preps to a current release. (Remember to exchange the dongle if you later decide to upgrade to 10.4.)

Technical contact(s)

Nick Benkovich, Preps product manager and subject matter expert

Landon Voth, Preps QA specialist

Date submitted

24 May 2005