Product

Operating system

Mac OS

Error

There is a problem with your license.

Symptoms

When you try to start up a floating-license standalone copy of Preps on a Macintosh computer, the hardware key might be displayed as 00000, and an error message appears.

Cause

In Preps 5.2, if the Preps software was separated from the floating license server by a router that did not propagate multicasts, Preps was unable to acquire a floating license.

Solution

To prevent this problem, install the Preps 5.2.1 update.

Preps 5.2.1 finds a floating license server by searching in the following sequence:

1. First, Preps attempts to reconnect to the same server that was used in the last successful connection.
2. If that server is not available, Preps tries to find a Prinergy Workshop primary host, if one exists. If you are running Prinergy Workshop, then the IP address is stored locally on your computer and is updated each time that Workshop establishes a successful connection with a Prinergy server.
3. Next, Preps looks for a Prinergy Evo client host, if one exists. If you are running Prinergy Evo client software, then this IP address is also stored locally on your computer. (The Prinergy Workshop or Evo client software and the Preps software must be installed for the same user.)
4. Finally, Preps will attempt to broadcast on your local LAN.

If no server can be found, a message instructs you to check the network and Kodak workflow system status.

Technical contact(s)

Chris Joughin, Prinergy Evo support specialist

Date submitted

May 2006