Product

All versions of Prinergy^® Evo

Error

Symantec Anti-virus 9.0 breaks services for Macintosh.

Symptoms

After entering your password to mount an AppleShare volume on a Mac OS 9.x client, the Chooser hangs, and eventually crashes with a “Connection unexpectedly broken” error when connecting to a Windows 2000 Server with Symantec AV v9.0.

Cause

When installed with Antivirus Email Tools Enabled (selected by default), Symantec Antivirus v9.0 will conflict with SFM on the Windows 2000 Server.

Solution

Uninstall Symantec Antivirus and install it again with Antivirus Email Tools set to Unchecked. It is recommended that the customer follow the SAV Install Guideline.

Technical contact(s)

Derek Braendel and Tim Saxton

Date submitted

02 June 2005