Error Message:

MISC: Unsupported memory type detected

Applies to:

• All

Service Information:

An unsupported memory device is installed in the code bank. This error most likely occurs either when an EPROM is installed in the code bank or when trying to program using the firmware. If the device is Flash memory, the BOOT EPROM likely supports it even thought the firmware may not.

If this error is received when programming from the firmware, enter the BOOT monitor (type "reset boot" and change the baud rate to 38400) and try programming again. If the error persists in the BOOT monitor, one of two possibilities exists:

1) An EPROM is installed in the code bank and cannot be programmed directly with the MPE. The EPROM can be replaced with a Flash part if necessary. 2) The BOOT EPROM does not support the Flash part installed in the code bank. Either the BOOT EPROM or the Flash part can be replaced to make the two compatible.

Operator Action:

Record error message and contact Creo Service

Cause:

• Attempting to program Flash from the firmware - try the BOOT monitor
• BOOT EPROM and Flash part incompatible
• EPROM installed in the code bank

See Also: