Error Message:

HARDWARE: Incorrect DPE version installed

Applies to:

• All

Service Information:

The firmware detected a thermal DPE and green firmware or a thermal DPE and a green head. The head, DPE, and firmware all must be of the correct type, i.e. thermal or green. If this error was reported when no changes have been made to the system, then the MPE's state variables ("set state sys head") may have been corrupted.

Operator Action:

Record error message and contact Creo Service

Cause:

• The firmware detected a thermal DPE and green firmware.
• The firmware detected a thermal DPE and a green head.
• The state variables have been corrupted.

See Also:

• NVS: sys head