Creo CTP Firmware Error Number: 10064

Error Number: 10064

Error Message:

HARDWARE: External Debris Blower Not Connected or Filters Full (Vacuum Level %d is below %d)

Applies to:

Service Information:

The vacuum sensor at the debris nozzle is reading much lower than normal. It has dropped below the value specified in "sys dbls". The low vacuum level is displayed as part of the error message, as is the threshold level.

This either indicates that the debris filter is full and should be replaced, or that a sensor calibration error has occured.

FILTER FULL

If the filter is full, the operators have most likely been ignoring warnings being reported over the past while. Check for warning logs, and tell them what to look for. With the Allegro workstation software, the warnings will have been displayed in the small box on the main GUI page. With Print Console, the warnings will have been large prompts coming up in the main message window.

CALIBRATION ERROR

If the filter is not full, and an invalid calibration is suspected, leave the output device idle for ten minutes so that the debris cabinet turns off automatically then wait 30 seconds before running a new job to delay activation of the debris cabinet. This pause allows pressure at the sensor to stabilize to normal room pressure before sensor calibration occurs. Alternatively, from the diagnostic port, the command "dr off" will turn the debris cabinet off immediately. Then wait 30 seconds to make sure the pressure returns to normal. You can check with the command "dr" to see when the vacuum readings stop changing. Use the command "dr on" to recalibrate the sensor and turn the cabinet on.

Operator Action:

The device thinks the debris filter inside the debris cabinet is full. Open the cover of the cabinet and inspect the filter, replacing it if necessary. If the filter is not full, wait 30 seconds after the debris system shuts off (to force recalibration of the sensor) and then continue. If the problem comes back, contact the CreoScitex Response Centre.

Cause:

Filter is full.
If the cabinet is turned on within 30 seconds of being turned off, the debris nozzle vacuum sensor may not calibrate correctly. As a result, the vacuum sensor readings are too low and the above error message is generated. The most likely occurrence is when a new plot happens immediately after the 10-minute automatic shut-off.
Hoses or sensor lines not connected or are leaking.
Failure of analog board/jumper.