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If a conveyor is used - unload to the conveyor and to the cassette.
If the scratch is in the conveyor path only check the conveyor by feeding to the conveyor only and check the funnel in the on-line side. Check the conveyor entrance and the conveyor belts.
Load film from each cassette and check for the one with scratches.
Remove the "scratching cassette" and check the cassette only.
Put back the cassette, check if the scratch is from the loading system only.
If the scratch is from the all path and not just from the loading system:
If the scratch is from the loading system only:
Make sure everything is clean!
If any part was replaced or FCO was implemented, load several films to "clean" the new path.