Dolev800V²/V³ and Compose Express RIP Connectivity Strategy

Kalman Shamir
Jan-03

Approved Configuration

Creo equipment:

• Dolev800V² Imagesetter version 1.034.
  or
• Dolev800V³ Imagesetter version 1.058.

Compose equipment:

• Minimal requirements station: Pentium 3 Station 800Mhz with 512MB RAM (?).
  
• Operating system - Windows 2000 Professional with Service Pack 3.
  
• Express RIP version 5.5 with plug-in PlxDolev800 version 2.0 (Build 4).
  
• PLX Dolev III / version 1.0 interface.
  
• Compose dongle - Intel NT
  
• Universal PLX-Dolev 800 cable (5 meter).

Support

Responsibility

Each company will support it's products respectively:

• Creo will support the Dolev 800V2 and V3 imagesetter.
  
• Compose will support the Express RIP, the interface board and cable.
  

Tools

• Field level:
  • Preview function on the RIP user interface to view image data and compare with film for lines/patterns/etc.
  • Test file available from Creo to output through Express RIP to Dolev and diagnose machine problems (Grid100 test file).
  • Coordination with local service of Compose.
• CAP level:
  • Express RIP station to be installed in CAP demo center to help support, problem simulation and benchmarking (computer supplied by CAP and RIP s/w provided by Compose).
  • Basic training of Express RIP operation is required.
    
  • Coordination with support focal point of Compose HK.
• Creo IL level:
  • Express RIP station is available in CIL for simulation and support.
    
  • Coordination with R&D Compose HK.
    

Escalation process

1. Customers should be instructed to use preview to filter data generation problems.
   
2. For initial analysis the service should use the test files and coordinate with service of the other company.
   
3. The problem should be reported to CAP support and problem files supplied to simulate the problem. At this step possible to coordinate the support focal point of Compose HK.
   
4. Further escalation could be done to Creo IL for problem simulation and testing together with problematic files.
   

Response time

1. Field level - according to the local service contract.
   
2. CAP Creo HK - TBD
   
3. Compose HK - TBD.
   
4. Creo IL - PSG and R&D will respond within three working days (workaround or time table).
   

Escalation ownership

1. Simple problems assigned according to field findings.
   
2. In case of complex problems on first stage both companies will analyze the problem to identify the source, then ownership of the problem will be according to the results.
   

Version Control and Release

1. The connectivity was tested with the product versions described above. These versions are released for installation and will be published on the web (TechPlanet).
   
2. Any change of the versions should be coordinated between Compose and Creo IL to perform testing by both companies.
   
3. In case of version update after initial in-house testing by one company, the new version should be available to the other company for completion of testing.
   
4. The approval of the version should be done according to ATP.
   

Presale Activity

For correct setting of customer expectations it is imperative:

• To perform benchmark with customer files.
  
• To keep the files in demo system for future reference.