Product

• CFL 2.x

Symptoms

No dongle ID appears in the Licensing Manager even though the USB dongle is detected—the customer dongle light in the lower part of the Licensing Manager window is not red.

Solution

1. Insert or remotely use your service dongle in order to make the Service menu available in the Licensing Manager.
2. In the Licensing Manager, select Service > Options...
3. In the Options dialog box, check to see if any customer dongle ID appears as the Currently Married Dongle.
   If a dongle ID appears, click Un-marry to remove this ID.
4. Click Done.
5. Paste the new license into the Licensing Manager.

The correct Dongle ID should now appear.

Technical contact(s)

Jose Delgado

Submitted by

Frank van Eerdt

Date submitted

26 Jul 2006