Product

• CFL 2.x

Symptoms

The dongle ID displayed in the Licensing Manager is different from the ID of the customer dongle that is actually connected to the workstation.

Cause

When a customer license is transferred to another dongle, the Licensing Manager may retain the former dongle ID since that ID is “married” to the license key.

Solution

1. Disconnect the customer dongle from the workstation.
2. Insert or remotely use your service dongle in order to make the Service menu available in the Licensing Manager.
3. In the Licensing Manager, select Service > Options...
4. In the Options dialog box, you will see the former customer dongle ID as the Currently Married Dongle.
   Click Un-marry to remove this ID.
5. Click Done and plug in the new customer dongle.
   The correct dongle ID should now appear.

Technical contact(s)

Jose Delgado

Submitted by

Frank van Eerdt

Date submitted

26 Jul 2006