Product

Lotem^® 400 Xpose version 1.1.47

Background

This procedure describes how to create detailed log files.

Use this procedure to instruct your customer how to create a log file and send it to you, to help you troubleshoot the customer's problem.

Procedure

1. Exit the Lotem Xpose application, but do not exit the Lotem Controller application.
2. On the C drive, select LotemExpose > version > bin.
3. Run the LotemExpose_debug_mode.bat script file by double-clicking it. Lotem Xpose starts in debug mode.
4. Minimize the Command Line window.
5. Simulate the problem.
6. Exit the Lotem Xpose application.
7. On the C drive, select LotemExpose > version > logs.
8. Copy the LogArchive.cab file (in WinZip) and send it to your Creo support engineer.

Note: Before running any additional session with more log files, first rename the LogArchiv.cab file.

Technical contact(s)

Content owner: Mario Amir
See the Escalation page for escalation contacts.

Date submitted

11 Aug 2003