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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Description: To enable dialing into a Lotem 800 anywhere in the world, taking control over it to run diagnostics and solve problems.
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Prepared By: Ido Regev |
FCO Kit No: 510F27898 |
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Comp. Level: |
Machine S/N: |
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Catalog No: |
S/W Affected: |
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Type of Change: Mandatory |
Total Number of Pages: |
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Product Mgr: Nir Halup |
Approval Date: |
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Product Support: Itai Peperovich |
Approval Date: 01-Oct-2001 |
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Customer Support Mgr: Assaf Zach |
Approval Date: |
1. Purpose
To enable support engineers to take a CD-ROM that includes all necessary programs, scripts and documentation for a successful installation to each new installation of the Remote Support tools. The main installation document is in HTML format, in addition to PDF format.
2. Installation
2.1. Lotem PC or any other PC
2.1.1. Insert the Remote Site Installation CD-ROM in the CD-ROM drive of the Lotem PC or any other PC. A panel describing the contents of the CD appears.
Note: If the panel does not open automatically after the CD-ROM insertion, double-click the My Computer icon, and then double-click the CD-ROM icon
2.1.2. Press the Remote Support Site Installation - Full Document button and follow the instructions.
2.2. Brisque/Server
The Remote Site Installation CD-ROM is usually used on the Lotem PC. However, for copying files from the CD-ROM to the Brisque/Server, it can be used directly on the Brisque/Server.
2.2.1. Insert the Remote Site Installation CD-ROM in the CD-ROM drive of the Brisque/Server.
2.2.2. Open an AIX terminal as root user.
2.2.3. At the AIX prompt, type copyRemCD.
2.3. MAC
The Remote Site Installation CD-ROM can be used directly on a MAC Dolev PS/M for installing the VNC on the MAC.
2.3.1. Insert the Remote Site Installation CD-ROM in the CD-ROM drive.
2.3.2. Access the MacVnc folder.
2.3.3. Follow the instructions in Readme.htm file under the MacVnc folder.
3. The Main installation document includes the followings:
3.1. Site Installation.
3.2. Site Preparation - General description of the site preparation and requirements for installation.
3.3. NetMeeting Installation on Lotem - Remote tool required on the Lotem (or any other Windows-based product).
3.4. VNC Installation on Lotem - Remote tool required on the Lotem (or any other Windows-based product).
3.5. One-Click Activation - A small program enabling one-click remote support activation on the Lotem.
3.6. Downloading Files to Brisque - Preparation of files required for the modem and PPP setup on the Brisque.
3.7. Modem Installation on Brisque - The location of the modem, the modem hardware installation and the modem setup.
3.8. PPP Setup on Brisque - Setting up the Brisque to accept remote calls and allocating an IP address to the dialing PC.
3.9. Site Preparation Verification - Verifying the correct preparation of the site and demonstrating the system to the customer.
4. Parts List
| PART | QTY | DESCRIPTION |
| 374A00080 | 1 | PACKING LABEL-WHT |
| 391A60752 | 1 | W/A BOX-360X215X45 |
| 510V1R342 | 1 | REMOTE SUPPORT INSTALL V.1.03 |
| 7!FCO-DOC | 1 | FCO DOCUMENT |
5. Attached Documentation
None.
6. Material Disposition
None
7. Logistics
7.1 Approved quantities:
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CSA |
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150 |
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CSE |
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150 |
| CSE | : | 15 |
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CSAP |
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15 |
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CSN |
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10 |
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CSMA |
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15 |
| Other | : | |
| No Limit | : |
7.2 Schedule supplies for first lots:
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D.U |
Month |
QTY |
Month |
QTY |
Month |
QTY |
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CSA |
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November | 80 | December | 70 | ||
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CSE |
: |
November | 80 | December | 70 | ||
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CSAP |
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November | 15 | ||||
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CSN |
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November | 15 | ||||
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CSMA |
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November | 10 | ||||
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Other |
: |
7.3 Inventory in warehouses:
None.