Lotem 800 II Service Call Escalation Process

Service call escalation process

The escalation process for a service call is as follows:

1. Call your local Response Center (RC).
2. On-duty RC staff will attempt to resolve the problem.
3. If the RC staff can’t resolve the problem, s/he will escalate it.
4. If s/he can’t resolve the problem, s/he will escalate to Product Development.
   Note: Once the problem has been solved, share the wealth!
   

Contacts

The following contacts are available in case of emergency, but please call the Response Center first.