Product

• ThermoFlex^® Mid
• ThermoFlex Narrow

Symptoms

• The optic lens collides with the media on the drum.
• Image quality is poor.

Note: One or both of these symptoms may occur. Poor image quality alone can be the result of other causes.

Cause

In the Media Definition dialog box, an operator changed the Thickness parameter value for a media and selected the correct Focus Value parameter value for the new thickness. When returning to the previous media, the Focus Value parameter value does not return automatically.

Each media has preset parameter values. If you change the Thickness parameter value of a media, the Focus Value parameter value automatically changes according to the new thickness. As a result, the correct focus value for the media is lost and the exposure is not focused.

Solution

If you have not yet changed the Thickness parameter value:

1. In the Media Definition dialog box, in the Media List area, select the relevant media.

2. Make a note of the following parameter values for each relevant type of media:
• Thickness
• Focus
3. Press Ctrl+U and change the Thickness parameter value, and click Save. The Focus parameter value changes accordingly.
4. When returning to the previous Thickness parameter value, make sure to change the Focus Value parameter value to the value that you wrote down in step 2 and click Save.

If you have already changed the Thickness parameter value:

Try to obtain the correct Focus Value parameter value. You can usually find this value on the backup parameters diskette.

• If you obtain the correct focus value—type the correct Focus Value parameter value and click Save.
• If you cannot obtain the correct focus value—recalibrate to find the correct focus value.

Technical contact(s)

Viki Arviv

Submitted by

Javier Rabinowicz

Date submitted

09 Aug 2005