Product

• Kodak^® Magnus^™ 400
• Kodak Magnus 400E
• Kodak Magnus 200

Cause

After installing FCO 512-00422 to upgrade from Kodak Service Shell 2.5 to version 2.6, Service Shell does not start.

While trying to troubleshoot the problem, the operator/technician manually runs the Service Shell Host Configuration Wizard, which changes the TCP/IP network connection.

To date, as a result of running the Service Shell Host Configuration Wizard, the following problems have been identified:

• The <Unauthenticated User> or MCEDevice (MCE CTP Controller Electronics) icon disappears from the notification area located at the far right of the taskbar.
• The hosts file sometimes disappears from the operating system's WINNT\system32\drivers\etc folder.

Solution

The solution includes the following sections:

• Configuring the <Unauthenticated User> or MCEDevice (MCE CTP Controller Electronics) Connection
• Restoring the hosts File

Configuring the <Unauthenticated User> or MCEDevice (MCE CTP Controller Electronics) Connection

1. On the Windows^® desktop, select Start > Settings > Control Panel and double-click Phone and Modem Options.

   The Phone and Modem Options dialog box appears.

2. On the Modems tab, select Communication cable between two computers #x and click Remove.
3. When the following message appears, click Yes.

   Are you sure you want to remove the selected modem(s) from your system?

4. In the Phone and Modem Options dialog box, click Add.

   The Add/Remove Hardware Wizard appears.

5. On the Install New Modem—Do you want Windows to detect your modem? page, select the Don't detect my modem; I will select it from a list check box and click Next.
6. On the Install New Modem—Select the manufacturer and model of your modem ... page, do the following actions:
   1. In the Manufacturers list, select (Standard Modem Types).
   2. In the Models list, select Communications cable between two computers and click Next.
7. On the Install New Modem—Select the port(s) you want to install the modem on page, in the Selected ports list, select COM7 and click Next.
8. On the Install New Modem—Modem installation is finished page, click Finish.
9. Return to the Modems tab in the Phone and Modem Options dialog box.
   1. Verify that the new modem appears and that it is attached to COM7.
   2. Select the new modem and click Properties.
   3. On the General tab, in the Maximum Port Speed list, select 57600.
   4. Select the Advanced tab and click Change Default Preferences.
   5. On the General tab in the Data Connection Preferences area, change the Flow Control value to None.
   6. Click OK three times—first in the preferences dialog box, second in the Properties dialog box, and a third time in the Phone and Modem Options dialog box.

   After a few moments, the <Unauthenticated User> or MCEDevice (MCE CTP Controller Electronics) icon appears in the notification area, at the far right of the taskbar.

Restoring the hosts File

Important: If the IP address of the MCE is 129.254.255.110, either download the hosts file from TechPlanet or create a new hosts file, as described in the following procedure. If the MCE address is different, the hosts file should reflect it.

1. Open Windows Explorer and double-click the C:\WINNT\system32\drivers\etc folder .
2. In the C:\WINNT\system32\drivers\etc window, right-click and select New > Text Document.
3. In the Notepad, type the following text:

   127.0.0.1       localhost
169.254.255.110 mce

4. From the File menu, select Save, and then select Exit.
5. Right-click the saved file and select Rename.
6. Rename the file hosts.
7. When the following message appears, click Yes.

   Are you sure you want to change the name of this file?

8. To verify that you have successfully configured the hosts file, start the Magnus 400 Controller software. The software should start and the Magnus 400 Controller workspace should appear in Ready mode.

Note: Before you start working with the Magnus 400 platesetter, verify that the network connection is MCEDevice (MCE CTP Controller Electronics).

Technical contact(s)

Mario Amir

Submitted by

Ido Regev

Date submitted

28 May 2007