ServiceWire

• One global tool to connect to all Kodak equipment
• Centralized database with phone numbers, usernames, password, IPs
• Enables engineers to share connections
• Ssingle point of access for all equipment
• Broadband, analog, and ISDN support
• Scripts make diagnostic easier
• Integration with support tools

ServiceWire Architecture


ServiceWire Servers

There are four ServiceWires servers

• wat-rss.creo.com in Waterloo (Europe, Middle East and Africa)
• van-rss.creo.com in Vancouver (Americas)
• syd-rss.creo.com in Sydney (Australia, New Zealand, China…)
• tok-rss.creo.com in Tokyo (Japan)

Each server has his own database with regional customers. Implementing servers in different regions reduces telephone costs.

ServiceWire Requirements at the Customer’s Site

• The customer site is correctly set up for remote connectivity, either by modem (analog or ISDN) or by broadband
• Creo Service Port is running on Windows machines
• Remote tools are running on the Magnus 800 (Terminal Services, VNC, Service Shell Host)

Requirements on the ServiceWire

• The customer is defined correctly in one of the ServiceWire servers, according to the customer location
• The Magnus 800 is added to the ServiceWire database

ServiceWire Requirements on the Remote Computer

• Connectivity to the Creo network
• Microsoft Internet Explorer
• RSS Client Tools
• Applications to support the Magnus 800
  • Remote Desktop Client (RDC)
  • Service Shell Client
  • VNC Viewer

See, Connecting with ServiceWire.