Service call escalation process | Magnus 800 Controller computer escalation call process

Magnus 800 Service Call Escalation Process

1. Call your local response center.
2. A response center engineer will attempt to resolve the problem.
3. If the response center engineer cannot resolve the problem, it will be escalated to either a response center specialist or a regional specialist.
4. If the response center/regional specialist cannot resolve the problem, it will be escalated to Product Development.

Note: When the problem has been resolved, share the wealth!
Submit details about the problem and resolution using the Submit Troubleshooting Info link at the top of this page.

Contacts

The following contacts are available in case of emergency, but please call the Response Center first.

Magnus 800 Controller Computer Escalation Process

• Magnus 800 IBM Server (xSeries 206m)
• Magnus 800 Lenovo M55e