Trendsetter 3244 -FCO C904

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Field Change Order C904

Applies to:

Trendsetter 3244

VLF Trendsetter

Priority = Next Call

Reason = Maintenance

Release date = June 1999

Machines affected

All

Component

n/a

Problem

The Creo identification label, currently used to identify Creo-built products is not accessible to customers.

Solution(s)

A Service Reference Number label will be implemented to allow customers to easily read and convey the serial number(s) to the Customer Support organization.

Parts needed

Kit 05-0105 containing the Service Reference Number Label (74-3233A)

Procedure

Check the equipment for Creo serial numbers* (there should be one Creo identification label for each equipment item or group). See the table below for current locations. If the identification label is not at the location specified, look for the serial number at other locations.
Copy the serial number onto the Service Reference Number Label and stick it to the location given in the table below. Use a permanent felt-tip marker.
If the serial number of the unit can't be determined, contact the Response Centre for escalation.

Device Type	Location of Creo Identification Label	Location for Service Reference Number Label (if required)
TS 3230/3244	Inside the fan box, on the lower panel*	On the lower right hand corner of the fan box access panel
TS3230 (TS4)	On the rear of the unit, adjacent to power switch*	Not required
VLF TS	Behind the left rear access panel, on the floor of the interior chassis	On the bottom dress panel, to the left of the air and electrical connections (future units to be labeled in production)
PS 3244	Behind the left access panel, on the left interior panel	Not required
PS VLF	Behind the left access panel, below the power box	Not required
Thermoflex	Behind the left side access panel, on the centre panel of the interior chassis (above the air and electrical receptacles)	Not required (all units to be labeled in production on the bottom dress panel, to the right of the air and electrical connections)
Scanner	On the rear of the unit, adjacent to the power switch	Not required
Workstation	On the right-hand side of workstation tower. (Note: the serial number is the same as the workstations network ID. To view, use Windows NT.)	Same

* on Heidelberg-built units, a black and white Heidelberg label is used. It is located on the back of the unit on or near the fan box.

Action Required

Affix a Service Reference Number to each equipment item in the field that does not have user accessible identification.

Date submitted

29 June 1999

Date modified