Product

• Xpo 3.00.xx
• Magnus^™ 800
• Magnus 400Q
• Lotem^® Quantum family

Operating system

Microsoft^® Windows^® 2000/2003 Server

Symptoms

When there are problems with the software and you need to send log files.

Solution

To create log files while the Xpo software is open:

1. Open the Production Manager window.
2. Select Action > Start Log.
3. Repeat the workflow procedures that caused the initial problem.
4. Select Action > End Log.

To create log files when you cannot open the software:

1. On the Xpo workstation desktop, right-click My Computer and select Explore.
2. Browse to the folder D:/Xpose/version/bin/.
3. Double-click the batch file Xpo_debug_mode.bat.
   Xpo opens in debug mode.
4. Repeat the workflow procedures that caused the initial problem.
5. Quit the Xpo application.

To send the log file for analysis:

1. Browse to the folder D:/Xpose/version/logs/.
2. Copy the log file LogsArchive.<date and time>cab and send it via e-mail or FTP to the Response Center or CSC.

Technical contact(s)

Tamar Kadman

Submitted by

Tamar Kadman

Date submitted

16 Feb 2006