Product

• ThermoFlex^® TIFF FE 3.2
• ThermoFlex Mid
• ThermoFlex Narrow
• ThermoFlex Wide
• Trendsetter^® NX

Operating system

All relevant operating systems

Symptoms

There are problems with ThermoFlex TIFF FE 3.2 and you want to send a collection of all recent log files (.cab file) to your service representative for analysis.

Solution

To create a cabinet file that contains all recent log files while the ThermoFlex TIFF FE software is running:

1. In the Production manager, from the Actions menu, select Collect Log.
2. Browse to Xpose\Version\Logs on the system drive.
3. Copy the latest log file (LogsArchive_<day.month.date_hr.min.sec>.cab) and
   send it via email or FTP to your service representative.

To create a cabinet file that contains all recent log files when you cannot start the ThermoFlex TIFF FE software:

1. On the Xpo workstation desktop, right-click My Computer and select Explore.
2. Browse to Xpose\version\bin on the system drive.
3. Double-click the batch file Xpo_debug_mode.bat.
   Xpo opens in debug mode.
4. Repeat the workflow procedures that caused the initial problem.
5. Quit the Xpo application.
6. Browse to Xpose\Version\Logs on the system drive.
7. Copy the latest log file (LogsArchive_<day.month.date_hr.min.sec>.cab) and send it via email or FTP to your service representative.

Technical contact(s)

Tamar Kadman

Submitted by

Tamar Kadman

Date submitted

14 May 2008