Product

• ThermoFlex^® TIFF FE 3.1 or earlier
• ThermoFlex Mid/Mid2/Narrow

Platform

Dell^® GX270, GX280 workstations

Operating system

All relevant operating systems

Symptoms

When there are problems with the ThermoFlex TIFF FE software and you need to send log files.

Solution

To create log files while the ThermoFlex TIFF FE software is open:

1. Open the Production Manager window.
2. Select Action > Start Log.
3. Repeat the workflow procedures that caused the initial problem.
4. Select Action > End Log.

To create log files when you cannot open the ThermoFlex TIFF FE software:

1. On the ThermoFlex TIFF FE workstation desktop, right-click My Computer and select Explore.
2. Browse to the folder D:/Xpose/version/bin/.
3. Double-click the batch file XPO_debug_mode.bat.
   ThermoFlex TIFF FE opens in debug mode.
4. Repeat the workflow procedures that caused the initial problem.
5. Quit the ThermoFlex TIFF FE application.

To send the log file for analysis:

1. Browse to the folder D:/Xpose/version/logs/.
2. Copy the log file LogsArchive<date and time>.cab and send it via e-mail or FTP to the Response Center or CSC.

Technical contact(s)

Tamar Kadman

Submitted by

Tamar Kadman

Date submitted

15 Feb 2005