Product

• ThermoFlex^® TIFF FE 3.00.68
• ThermoFlex Mid/Mid2/Narrow

Platform

Dell^® GX270, GX280 workstations

Operating system

Microsoft^® Windows^® 2000 Server

Symptoms

During configuration, the TSP cannot be detected and the configuration fails.

Solution

To check TSP connection:

1. Right-click the My Computer icon on the ThermoFlex TIFF FE workstation, and select Properties from the shortcut menu.
2. In the System Properties dialog box, click the Hardware tab.
3. In the Hardware window, click Device Manager.
4. Select System devices to open the folder tree.
5. Verify that TSP board (nsp) is listed and does not appear with a yellow mark.
   If it is not listed or if there is a yellow mark, this indicates that the TSP board is not installed or that the board/driver is not installed properly—proceed to step 6.
6. If nsp does not appear, select System devices and delete Other PCI bridge. Then from the Action menu, select Scan for Hardware changes.
   If nsp appears with a yellow mark, delete nsp, and then from the Action menu, select Scan for Hardware changes.

Technical contact(s)

Tamar Kadman

Submitted by

Tamar Kadman

Date submitted

23 Feb 2005