Product

Kodak^® ThermoFlex^® TIFF FE 3.1.51 software

Operating system

All relevant operating systems

Error

Expose Server is down. Do you want to restart server?

Symptoms

ThermoFlex TIFF FE software stops responding and the error message appears. You cannot recover from this situation even if you restart ThermoFlex TIFF FE.

Solution

To solve the problem:

1. Exit ThermoFlex TIFF FE.
2. Select Task Manager > Processes > HFDeamon.exe and click End Task.
3. Select C:\Xpose\version\config and delete the QDB_backup.txt file.
4. Select C:\Xpose\version\logs and delete the Messages.log file.
5. Select C:\Xpose\version\bin and double-click the HFDeamon.exe file.
6. Start ThermoFlex TIFF FE.

Note: After the files are deleted, the jobs are removed from the Production Manager (but not deleted from the disk), and the messages are removed from the Messages section.

Technical contact(s)

Tamar Kadman

Submitted by

Tamar Kadman

Date submitted

11 Jul 2007