Product

• Xpo 3.00.xx software
• Magnus 400 platesetter
• Lotem 400 Xpose platesetter
• All versions of Prinergy software and Prinergy Evo software that work with Xpo software

Operating system

Microsoft Windows 2000 or Windows NT operating system

Error

Access is denied

Symptoms

In Prinergy or Prinergy Evo, when you try to add the Xpo hot folder path in the File Delivery tab of the process template, the process fails with the error message.

Cause

2 possible causes:

• Option 1: The settings on the platesetter do not enable receiving files from another station
• Option 2: The user name and password on the platesetter workstation are different than the user name and password of the Prinergy Evo/Prinergy

Solution

To check if the problem is caused by the option 1:

1. On the platesetter workstation, select My Computer. Then right click Manage and select System Tools > Local Users and Group > Users.
2. If Guest is marked with a red icon, select it and right click Properties.
3. Clear the Account is disabled option and click OK to close the Computer management window.

If problem is solved, then it was caused by option 1. If the problem reoccurs, then it is caused by option 2. Do the following:

On the platesetter workstation, change the user name and password so that they are identical to the Prinergy Evo/ Prinergy user name and password.

Technical contact(s)

Tamar Kadman

Submitted by

Dov Elbaz

Date submitted

12 Jul 2006