Product

• Kodak TIFF Assembler Plus
• Kodak ThermoFlex TIFF FE 3.00.x

Operating system

• Microsoft Windows XP with SP2
• Microsoft Windows 2000

Symptoms

When installing the ThermoFlex TIFF FE 3.00.x and TIFF Assembler Plus software on Windows XP or Windows 2000, the device driver installation fails, and an error message appears: Failed to start the Aladdin Device Driver. Failed to start a service in the Service Control Manager Database

The software installation continues and when it is completed, the computer restarts, and you plug in the TIFF Assembler Plus dongle. The system then requests the following file: AKSUSB.SYS on WINDOWS\SYSTEM32\SETUP\ALADDIN

Solution

You need to uninstall the existing driver and install a new driver.

To uninstall the existing driver:

1. Select Start > Settings > Control Panel > Add/Remove Program.
2. Select HASP Device Driver > Change/Remove.
3. Follow the wizard instructions.

To install the new driver:

1. Download HASP4_driver_setup.zip and extract the compressed file using the password kodak.
2. Double-click the hdd32.exe file.
3. Unplug the dongle.
4. Plug in the dongle.
5. Start the TIFF Assembler Plus software.

Technical contact(s)

Tamar Kadman

Submitted by

Tamar Kadman

Date submitted

25 Oct 2006