Troubleshooting - Job options set via the Job Properties dialog box apply only to the first file in a group of files

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Job options set via the Job Properties dialog box apply only to the first file in a group of files

Tested Not Tested

Applies to

Print Console 1.0 (version 1.0.0.53) and prior
TIFF proofs (i.e. jobs that include multiple TIFF files grouped together) that have their options changed via the TIFF Downloader tab on the Job Properties dialog box.

Problem

If you group several TIFF files into one job and then change the job’s options via the TIFF Downloader tab on the Job Properties dialog box, the change only affects the first file in the job.

For example, if you group 4 files together and use the Job Properties dialog box to enable the mirror print option, only the first file in the job will actually have the mirror print option selected.

Workaround

There are 2 possible workarounds for this problem:

Delete the job and then resubmit the files using a print setup that has the option you want enabled.

or...

Ungroup the job, set the option you want for each file, and then re-group the files.

Permanent Fix

The problem has been fixed in the software source code, and will be included in a later build/release (Print Console 1.0.1).

Technical contacts

Karen Lavin, x2924
Peter Smith

Date submitted

September 21, 1999

Last modified

October 1, 1999