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Images for GUI animation cannot be found

 uncheckbox.gif (229 bytes) Tested    checkbox.gif (459 bytes) Not Tested

Applies to

 Print Console 1.0 (version 1.0.0.53) and possibly prior builds/versions.

Problem

 Immediately after starting the Print Console software a message appears, stating: “Could not open C:\PrintConsole\bin\images\<chosen_device_name>\images.dat. Print Console will run, but the status images will not be shown. Please re-install the images”. However, the second part of this message is not entirely true: trying to run Print Console without these images may cause the program to hang.

If you press Ctrl+Alt+S to open the Service menu (in order to change the image location) the system also appears to hang. However, after several minutes of waiting, the Enter Service Password dialog box will appear, allowing you to access the Service menu (the password is “blackstone”, all lowercase, no quotation marks).

The problem may stem from the Print Console installation failing to create the correct Images Path registry entry: when the Print Console software starts up, it creates its own entry with an incorrect path.

Workaround

 Enable the Service menu (again, this may take several minutes), and from it select Configure System; this will open the Configure System dialog box with the General tab displayed. Use the Browse button in the Images Path box to change to location of the GUI animation images. The default location for these images is:

E:\PrintConsole\bin\images\<chosen_device_name>\

Note that making this configuration change makes the corresponding
change to the HKEY_LOCAL_MACHINE\SOFTWARE\CREO\
PRINTCONSOLE\V1.0\INSTALL\Images Path registry key (key type is REG_SZ).

Permanent Fix

 Print Console 1.0.1—which was released the week of October 4, 1999—may correct this problem. More on this as soon as it is available.
Technical contacts
 Jose Delgado, x2319
Eric Smullin, x3377
Date submitted
 October 4, 1999
Last modified
 October 13, 1999

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