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 Endless Plot (TIFF Downloader)

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Applies to

 To date this problem has only been detected in the testing lab with Print Console 1.0.x on the new Dell platform with a card cage. This problem could potentially occur on any platform running Print Console version 1.0., 1.0.1, 1.0.2, 1.0.3 (or v1.1, which is a Beta version of Print Console built exclusively for the TS 400 [previously called TS74]).

Problem

 After sending a job to the device, the job images to 100% but the device does not unload the media. It remains in imaging mode at 100% until you manually cancel the job and reset the device.

Background

 Although it could be caused by a number of factors, in this case the problem might be caused by a bug in TIFF Downloader. Essentially, when Print Console sends job information through the SCSI, it sends it in messages or packages of 64K each. When all the information has been sent, Print Console sends a final 512K message, which tells the device that there is no more information in this job. If this does not get through, the machine does not stop.

 

Workaround

 Manually cancel the job.

Permanent Fix

To fix this problem on an Intel platform, apply the Print Console 1.0.4.1 patch as follows:

  1. Download and read the Upgrading to Print Console 1.0.4 installation document.
  2. Download the Intel zipped file and install according to the above installation document (install procedure is also in a .txt form in the zipped file).

There is currently no permanent fix for Alpha platforms.
Technical contacts
 Jose Delgado, x2319
Michael Weber, x2336
Date submitted
 May 3, 2000
Last modified
 May 3, 2000

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