Product

Print Console 1.0

Platform

Alpha, Intel

Operating system

Windows NT SP4

Error

Unable to Open File

Symptoms

When using the Copy option in the Job Properties dialog box to image multiple copies of the same file, Print Console images the first file correctly, but all subsequent files fail and are either deleted or moved to the Done folder from the Working folder (if the system is using Hot Folders and has the Done folder configured). When Print Console checks the Working folder to output the job again, the file is no longer there. Hence the “Unable to Open File” error message.

Cause

Caused by a limitation in the Print Console software.

Solution

No workaround exists for systems not using the Hot Folder input mechanism. Systems using the Hot Folder mechanism can image multiple copies of the same file using the following workaround:

1. Using the options in the Hot Folder pane, make sure a Done folder is set up in the Hot Folder.

2. Submit the file via the Hot Folder.

3. Using Windows NT Explorer, move the file from the Done folder to the Hot Folder.

4. Repeat as necessary.

Technical contact(s)

Jose Delgado

Sam Cirka

Submitted by

Jose Delgado

Date submitted

10 Oct 2001