Product

Operating system

Windows NT

Symptoms

After a fly-off, the device issues a number of prompts that lead you through the removal of the plate from the device and the canceling of the job from the Print Console Active queue. Once these tasks are complete, the job should move from the Active queue to the Processed queue.

In this case, the job does not move to the Processed queue. It gets stuck in the Active queue and all attempts at manually canceling/removing it fail. The Status column, however, indicates the job has been canceled. Thereafter, you can process other jobs from the Active queue, but you cannot remove the failed job.

Cause

This is a known bug in Print Console 2.0.1. For more information, see PR 1895 & 2396.

Solution

Technical contact(s)

José Delgado
Jake Lowry
Fanny Yeung

Submitted by

José Delgado

Date submitted

06 Nov 2000