Print Console

Can't Start Print Console While Copydot Toolkit Running


Product		Any system connecting directly to Print Console 2.0 via GDAPI and using the Copydot Toolkit (CTK).
Operating system		Windows NT

Symptoms		Can't start Print Console (splash screen appears but application does not start).

Cause		When launched from within Print Console (in the Queue, right-click on a job and select CTK), CTK shares certain system resources with Print Console. When you shut down Print Console, CTK remains open and monopolizes these resources. When you restart Print Console, it cannot reconnect to these resources and, therefore, cannot launch properly.

Solution		Shut down CopyDot Toolkit before starting Print Console. Fixed in Print Console 2.1.

Technical contact(s)		José Delgado
Submitted by		José Delgado
Date submitted		06 Dec 2000