Print Console

Print Console Remains in Detecting-Edge Mode


Product		Systems running Prinergy 2.0 or earlier with Print Console 2.0 or earlier.
Operating system		Windows NT

Symptoms		Print Console remains in detecting-edge state indefinitely.

Cause		If you access the device using Hyper Terminal, you will see that the edge-detection is complete and the device is waiting for Prinergy to download the files. Prinergy, however, goes into a loop trying to auto-negotiate (network card or hub/switch tries to determine the speed of the connection to the client and the duplexing). This is likely caused by a network problem, though it has not been solved conclusively.

Solution		Try these in the following order: Try to cancel the job and re-submit it. If the network cards on the Primary and/or Render station are set to auto detect speed and/or duplex, change to 100baseT/full duplex. If the hub or switch is set to auto detect speed and/or duplex, change to 100baseT/full duplex. Check bindings. Some JTPs will not start when the bindings are out of whack. (see the Prinergy site for documents that define correct binding settings) Check the cable. If the problem remains, it could be caused by bad ports on the switch. Try moving to another port.

Technical contact(s)		José Delgado
Submitted by		José Delgado
Date submitted		06 Jan 2000