Print Console

Spoolers crash, or job only partially images when using Screen2Go TIFFs from a Brisque


Product		Print Console 2.0 or 1.0.4 connected to Brisque 3 or 4 via Screen2Go.
Operating system		Windows NT

Symptoms		Spoolers (hot folders) crash, or job only partially images when using Screen2Go TIFFs from a Brisque.

Cause		When using Screen2Go, a 1-bit TIFF is written to the local Brisque hard drive and then sent to the Print Console hot folder on the NT/Windows 2000 workstation via Hummingbird. If there is a delay in writing the TIFF file across the network (example: lots of network traffic), Print Console may assume that the file is finished writing when, in fact, it's only partially done writing. Print Console then moves the file to the Working folder and begins processing it. The spoolers/hot folders may crash doing a “null read“ (i.e. file isn't really there), or the file may partially process and then fail in TIFF Downloader.

Solution		Increase the file stabilization time setting in the Print Console Hot Folders pane to a larger, but still acceptable number (example: 60 seconds). The 10-second default setting may not be adequate when the file is coming across the network from the Brisque via Hummingbird. Use the Brisque-to-Trendsetter direct connection when it becomes available.

Technical contact(s)		José Delgado
Submitted by		James Bredenhof
Date submitted		19 Jan 2000