Product

• Print Console 1.0 and later
• TIFF Downloader 2.0 and later
• All devices

Symptoms

TIFF Downloader "Creo Diagnostic Tool" message prints on output media despite having a valid license key

Cause

TIFF Downloader licensing is tied to the network card. If you change the network card or alter the network protocols, then the license becomes invalid.

Solution

• If you have deleted the NetBEUI protocol, re-install it.
• If you have changed network cards or moved the software to another computer, you must obtain a new license key.



• To obtain a license key, send your request to LicenseKey@creoscitex.com. If it is urgent, contact someone in Workflow Production.

See also

TIFF Downloader

Technical contact(s)

• Jose Delgado, x2319
• Peter Smith, x3273

Date submitted

26 Feb 2000