Product

• Print Console 2.0 and later
• Any device (most common with a VLF device)

Platform

Intel

Operating system

Windows 2000

Error

Symptoms

On the Media Sizes pane, Print Console stops you from creating media sizes larger than the maximum configured in the device. If you attempt to do so, Print Console issues a warning (see above) when you click the Apply button.

Cause

Print Console queries the device firmware for certain parameters, one of which is the medium’s maximum sub-scan (along-the-drum) length. Knowing this value allows Print Console to restrict media sizes to within a range supported by the firmware. This issue mainly affects sites upgrading from Allegro Workstation Software (PCS/TCS 2.0, AWS 1.2/1.7, and AWS 1.2/1.6) because Allegro did not validate the media sizes, which meant you could create media sizes greater than the maximum.

Solution

Change the maximum subscan value in the device firmware using the following commands:

1. set config ssz x.x

*Where x.x is the larger media size.
2. nvs save config

Technical contact(s)

Jose Delgado

Submitted by

Steve Withers

Date submitted

02 Jul 2001