Product

• Print Console 2.0
• Prinergy 2.0 (when imaging plates)

Platform

Intel

Operating system

Windows 2000, Windows NT SP4

Error

Although there is no explicit error message, the Print Console History pane shows the following messages:

16:40:15 Please turn on the Creo output device or check the SCSI cabling.
16:40:54 Unable to locate Creo output device on the SCSI bus.
16:40:54 Please turn on the Creo output device or check the SCSI cabling.
16:41:33 Unable to locate Creo output device on the SCSI bus.

Symptoms

When you send a file to the device from Prinergy (via a GDAPI direct connection), the device picks and loads the plate, spins the drum, and turns the laser on. After about 5 seconds, Print Console displays the imaging complete status, yet nothing is imaged on the plate.

Except for the SCSI messages in the History pane, Print Console does not issue an error message.

Cause

When the SCSI connection is lost (whether from shutting down the device or disconnecting the SCSI cable), Print Console does not display any error message or fail the job, nor does it inform Prinergy of the lost connection. In addition, Print Console does not recognize that the connection has been restored until you re-boot the workstation, which means that even if you restore the SCSI connection or re-start the device, the problem will persist.

Although it can happen with any device, it is more likely to happen with a TS VLF AL when switching between MCU and manual modes.

Solution

1. Check for a SCSI switch (for systems running, for example, Platemaster and Prinergy). If present, make sure it is set to the correct computer.
2. Re-boot the Print Console workstation (also called the Prinergy Render Station). This forces the SCSI driver to re-query the SCSI connection.

When available, upgrade to Print Console 2.1.

Technical contact(s)

Jose Delgado

Submitted by

Cliff Howell

Date submitted

30 Aug 2001