Product

Print Console 2.0, 2.1

Platform

Intel

Operating system

Windows 2000, Windows NT SP4

Symptoms

During the installation of Print Console 2.0, the Spool folder is installed to the same drive as the Print Console folder, despite choosing an another drive. That is, if you choose to install the Spool folder to the E: drive and the Print Console folder to D: drive, the install program installs both to the D: drive.

This problem may proceed unnoticed until you attempt to set up a hot folder. The hot folder path will default to the wrong directory.

In addition, if you upgraded to version 2.1 from version 2.0, the upgrade mechanism simply copies the current registry structure. This means that if the Spool folder was on the wrong directory before the upgrade, it will be on the wrong directory after the upgrade.

Cause

Caused by a limitation in the Print Console installation software.

Solution

To change the location of the Spool directory in either Print Console 2.1 or 2.0, do the following:

1. Select Start, and then Run…
2. Type regedit and press Enter.
3. Open the following registry directory:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Creo\PrintConsole\V2.0
   
   
4. Change the Spooldrive key to the desired drive.
5. In the same directory, open the Spoolers\HotFolders directory.
6. In the LastBrowsePath key, change the drive location to the desired drive.

Technical contact(s)

Fanny Yeung

Submitted by

Fanny Yeung

Date submitted

11 Sep 2001