Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
|
|
|||
Product |
Print Console 2.0, 2.1.1, 2.1.2 | ||
Platform |
Intel |
||
Operating system |
Windows 2000 |
||
|
|
|||
Symptoms |
After a Print Console upgrade, the installer automatically backs up and moves the Service and NVS Log folders. In a clean installation, the folders are not created. This is a problem when the machine needs troubleshooting work and there are no log files to check. See PR2861. |
||
|
|
|||
Cause |
This is a known problem in these versions of Print Console. |
||
|
|
|||
Solution |
If Print Console was upgraded from a previous version, copy the Service and NVS Log folders from the Print Console backup folder to the new application folder. If this was a clean installation, create the folders the Service and NVS Log in the Print Console folder. Will be fixed in Print Console 3.1. |
||
|
|
|||
Technical contact(s) |
|||
Submitted by |
|||
Date submitted |
07 Nov 2001 |
||