Media size update error

Media sizes not updated in GDAPI Clients


Product		Print Console 2.x
Operating system		Windows 2000

Symptoms		If a media size is changed or added in Print Console, a notification message is sent to the GDAPI client (fpr example, Prinergy or Brisque) that the change has taken place. When the GDAPI client reads the media size data from Print Console in response to the notification message, it gets the old data and not the changed data.

Cause		The notification message is sent by Print Console before the new data has actually been saved. This is a known problem in Print Console 2.x. and has been fixed in versions 3.0 and later.

Solution		The media size data must be re-saved so that the GDAPI client will read the new data and not the old. To do this we make Print Console think that the media size data has changed without actually changing anything. In the Print Console Media Size pane, edit a size value. For example, if one of the size entries is 30.000, change it to 30.001 and then back to 30.000. Apply the changes. When the notification of change is sent to the GDAPI client, it will respond by reading the media size data from Print Console - this time the new data will be read.

Technical contact(s)		José Delgado
Submitted by		Craig Wilson
Date submitted		07 May 2002