Product

• Print Console version 2.x
• Brisque versions 4.x and 5.x
• Trendsetter VLF Autoloader with MPE firmware version 2.00

Operating system

Microsoft Windows® NT or 2000

Machines affected

Trendsetter VLF Autoloader

Symptoms

Can't image at 1200 dpi using a Brisque workflow

Cause

Typically the device firmware filters the mode setups and reports only resolutions that are configured. Print Console then saves those valid resolutions in its registry.

The firmware used by the Trendsetter VLF Autoloader, however, was changed so that it would not filter the modes, but would return information on all ten modes, whether or not they had  valid configurations. (This change was made for customers who wanted to do lenticular work in this way.) When Print Console saves invalid configurations (blank resolutions) in its registry, it creates problems for the Brisque workflow. 

Solution

Future versions of firmware will have the proper filtering mechanisms. Until they are available, use this workaround:

1. Access the (password-protected) Service pane in the Print Console Configuration window.
2. Select Device.
3. In the Resolution box in the Number to query during device initialization section, enter the number of valid resolution modes.

Technical contact(s)

• Mike Bogelund
• Jose Delgado
• Andrew So
• Dov Vanier

Submitted by

Sven Smet

Date submitted

28 Jun 2004