Product

Print Console, all versions

Symptoms

This problem can present itself in a variety of ways. For example, the Print Console workstation may repeatedly report an error that Brisque Agent has disconnected.

Cause

A virus, worm, Trojan horse, adware, or spyware

Solution

To detect and remove worms, viruses, and Trojan horses, install and run antivirus software on the workstation that is running Print Console. 

In addition, install and run software that searches for and removes suspected adware and spyware programs on the workstation that is running Print Console. 

Although there are good freeware products available, Creo recommends using commercial software products that are regularly updated.

Technical contact(s)

Date submitted