Magnus VLF with CR 3.0 won't accept jobs from the workflow


Product		Print Console, version 4.3
Machines affected		Magnus VLF Magnus VLF AL

Symptoms		After installing Magnus VLF/Magnus VLF AL CR 3.0, you receive errors that indicate a problem with the configuration between the output device and the workflow. Some typical errors are 39430, 39433, and 39434. For example: `39433 GIM No group available` The Versioner configuration indicates that you have installed the correct version of Print Console.

Cause		The wrong version of Print Console was included on an early version of the CR 3.0 installation CD. The version on the CD is Print Console 4.3.0.224. It should be Print Console 4.3.0.232, but the Versioner is not detecting this error.

Solution		Confirm the version of Print Console on the Magnus VLF CR 3.0 installation CD. If it is not 4.3.0.232, order a new CR 3.0 CD.

Technical contact(s)		Al Edge
Date submitted		06 Nov 2006