Error 40745: Media with a subscan of [ssz] cannot be loaded at location 'Loc 2'


Product		Print Console, version 3.20.0.32

Machines affected		MCE Trendsetter NEWS with CR 5.0

Error		`40745: Media with a subscan of [ssz] cannot be loaded at location 'Loc 2'`

Symptoms		Every second image sent from Prinergy fails with error 40745.

Cause		When Print Console receives jobs from Prinergy (GDAPI), it attempts to pick one plate from Loc 1 and the next plate from Loc 2, even though the Bay Configuration window specifies using one plate stack only. When Print Console prepares to image the plate from Loc 2, it reports an error.

Solution		Install Print Console 3.20.0.32 Patch 1.

Technical contact(s)		Jose Delgado
Date submitted		13 Feb 2007