Product

Machines affected

Any device running Print Console 4

Symptoms

Although the status indicators on an output device indicate that an operator action is required (for example, if the device has status lights, they are flashing blue or yellow), Print Console does not display a prompt or a suspend message telling the operator what to do.

Cause

This occurs when Print Console is installed under one login account but is started under another login account.

Solution

Reinstall Print Console under the same login account that will be used to launch it.

Technical contact(s)

Date submitted