Product

• Thermal 1/1.7 head with firmware version 1.96 or earlier
• Staccato^® screening software
• Print Console software
• Prinergy Direct^® software

Symptoms

The error 17732 HEAD: Unable to balance stroke to better than head bpmaxerr % appears consistently with Staccato^® screened files from Prinergy Direct^® software or with files sent to a Print Console print set that has Image mode set to override narrow mode.

Cause

The parameters swidthn or soffsetn have values that cause a stroke calibration for channels that are blocked by the beam blockers.

The affected parameters are:

Narrow mode	Wide mode
soffsetn	soffset
swidthn	swidth

Note: All narrow-mode parameters should have the same values as the corresponding wide-mode parameters. This applies to:

Narrow mode	Wide mode
bmcurven	bmcurve
dsn	ds
dsn	ds
wpowern	wpower

Solution

1. Verify that the narrow-mode parameters used for imaging Staccato are set to the same value as the wide-mode parameters. Change any parameters as necessary. Use the commands:
   • MPE thermal module 4.27 or earlier:
     set head soffset
set head soffsetn
set head swidth
set head swidthn
   • MPE thermal module 4.28 or later:
     set hdm x ssoffset
set hdm x soffsetn
set hdm x swidth
set hdm x swidthn
   
   

   Note: To determine the version of the thermal module, type list version and note the current “Thermal software version”.

2. Force narrow mode off in Print Console. To do this, click Configuration and select Print set-up. Under Image mode, clear the Override narrow mode check box.

Note: Always tune the customer's system to the highest level of Staccato that it is qualified for.

See also

Product Support News, Volume 8 Issue 7, April 2, 2004, under Thermal 1/1.7

Technical contact(s)

Peter Schreiber

Submitted by

Bill Kraft

Date submitted

27 Aug 2004