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Service Shell – can’t be selected from RSS browser

Product

   Service Shell

Operating system

  

  • Windows 2000

Symptoms

   Choosing to “Connect via Service Shell”, nothing happens. No progress bar, no dialog, no error message. The browser indicates that it “requires special config on your PC”.

Cause

   This happens after Print Console’s Study Guide and other Training files are installed and you run the Print Console Simulator. To learn Print Console concepts, the “UsePipes” mechanism is turned on so that Print Console will run in simulation or training mode. When you finish using the simulator, the “UsePipes” is left in the “on” state. This prevents Service Shell from modifying the Comm Ports.

Solution

   You need to modify the affected Service Shell registry Key.
  1. Start Regedit
  2. Find the registry entry containing “UsePipes” in HKEY_LOCAL_MACHINE\SOFTWARE\Creo\ServiceShell
  3. Open UsePipes
  4. In Value Data field, enter 0
  5. In Base, leave as Hexadecimal
  6. Click OK
  7. Connect to the diagnostic port and continue

This issue is resolved in Service Shell 2.5 with the Host Configuration Wizard.
Technical contact(s)
  

José Delgado
Submitted by
  

Brian Holness
Date submitted
  

03 Jan 2003

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